Frequently Asked Questions
Q: “What Is Your Product Range?”
A: Skinside offers products designed to address various skin concerns, including acne, pigmentation, dehydration, dryness, anti-aging, and skin brightening. Our skincare solutions are formulated to target these specific issues effectively.
Q: “What are the benefits of Niacinamide Serum?”
A: Our Niacinamide Serum is excellent for minimizing large pores, controlling excess oil to reduce acne, repairing the skin’s barrier, calming inflammation, hydrating the skin, and reducing dullness for a brighter complexion.
Q: “Can Niacinamide Serum be used both in AM and PM?”
A: Yes, you can use our Niacinamide Serum in both your morning (AM) and evening (PM) routines. However, you should not use it at the same time as a Vitamin C serum.
Q: “Which face wash should I use to help with acne?”
A: The best choice for acne-prone skin is our 2% Salicylic Acid Face Serum. Its antibacterial and antifungal properties help with active breakouts, while also soothing and calming the skin.
Q: “What is a face serum?”
A: A face serum is a liquid skincare product with a high concentration of specific active ingredients. Serums are designed to target and treat various skin concerns.
Q: “How many types of face serums are offered by Skinside?”
A: Skinside offers six different face serums, each formulated to address a specific skin concern. Our super-active formulas are created with the highest potency while remaining clinically safe.
Q: “How many face serums can be used at once?”
A: You can use multiple serums at once to address more than one issue. However, you should be aware of whether the formula is for AM or PM use. Some PM formulas can be reactive to the sun, so it’s best to use them only at night.
Q: “Can I mix facial serum with moisturizer?”
A: Yes, mixing a few drops of serum with your moisturizer is a great skincare hack. For example, adding Vitamin C serum can help brighten your skin, while hyaluronic acid serum can maximize your moisturizer’s hydrating effects.
Q: “When should I expect to achieve a brighter and even skin tone?”
A: With consistent use, the Skinside face serums range starts showing effective results within two weeks.
Q: “What is the best age to start anti-aging products?”
A: We recommend starting the use of anti-aging products after the age of 28. The earlier you begin, the better the results.
Q: “How do I know which products are right for me?”
A: We have a “SHOP BY CONCERNS” section on our website menu to help you find the right products. Please read the clear product descriptions and functions before placing an order.
Q: “Are your products for women and men?”
A: Our products are unisex and equally effective for both women and men.
Q: “Do your products contain Parabens?”
A: None of our products contains parabens. All our products are paraben-free, as noted on the packaging. You can also check the ingredients listed on each product page.
Q: “Are your products safe for use by pregnant women?”
A: We advise you to consult with your doctor before using any of our products if you are pregnant or nursing. We use essential oils in all our products, and some of these are not considered safe for use by expectant or nursing women.
Q: “What is your policy on animal testing?”
A: We are 100% against animal testing and will never allow it for any of our products.
Q: “How long do your products keep for?”
A: It’s important to store your Skinside products correctly—under 30°C and out of direct sunlight. The specific shelf life for each product is provided on its packaging.
Orders, Shipping & Returns
Q: “How do I place an order online?”
A: You can place an order by adding products from our website to your cart. Add any applicable discount codes and proceed to checkout. We offer Cash on Delivery within Pakistan.
Q: “Do you accept orders over the phone or by email?”
A: Yes, you can place orders over the phone or by email. You can contact our customer service representatives on WhatsApp or email us at sales@skinside.pk
Q: “Does the price of the order include delivery charges?”
A: We charge Rs. 250 for all orders nationwide in Pakistan. We offer free shipping for orders over Rs. 3000.
Q: “How long will my order take?”
A: We usually ship orders within 24 working hours. Once shipped, our logistics partner typically takes 2 to 5 days to deliver. Customers in major cities can expect a faster delivery time, usually within 4 days.
Q: “What is your shipping policy?”
A: Our team is dedicated to providing the fastest possible delivery across Pakistan. We will do our best to ensure your order reaches you promptly.
Q: “What is your return & exchange policy?”
A: You can raise a return or replacement request within 7 days from the date of delivery if you have received the wrong or an expired product.
Q: “How should I tell you if the product is defective?”
A: If you receive a defective product, please email us at support@skinside.pk with photographic evidence of the defect and a picture of your invoice. Skinside will issue a replacement. Please note that you must escalate your complaint within 1 day of receiving the product.
Q: “How can I review Skinside products?”
A: We appreciate your reviews as they help us improve product quality. You can leave a review on Google or drop us a message.
